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03-04-2017
02:07 PM
- last edited on
03-04-2017
03:48 PM
by
danny-r
The HD on this machine is completely crashed, so the recovery sector is worthless. I need to restore the machine to factory settings. Where can I download a disc-image to reinstall everything?
Product: E1P05AV
Model: 15t
03-04-2017 02:31 PM
Hello;
Allow me to welcome you to the HP forums!
Sorry, but HP does not provide downloads of recovery images; instead, you have to order the USB stick or disks from HP.
I see you're running Win10. Did the PC come preinstalled with Win10? Or, did you upgrade it from a prior OS to Win10?
This is important as the recovery/reset method is different for the two situations.
We can proceed when you provide the answers.
I am a volunteer and I do not work for, nor represent, HP
