the driver is not supported on this OS version (10.0.17763).

[lorineilsencarr]

I Have a brand new laptop. I have only been using it for a few days and now I am getting the above error. Please help.

[WAWood]

@lorineilsencarr 

You should not be having problems like this with a new PC!

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (650) 857-1501.

You can also try contacting Tech Support directly using 1 (800) 474-6836.

[rocko009]

hey, just go to windows official site and download windows update assistant from there by clicking on update windows.

the latest version of windows is 1903 and please check yours beforehand. this will hopefully solve your problem.

[Nerdacious]

Thanks.  I have an HP Omen laptop (dc-0052nr), and updating to the latest version of Windows 10 (1903) resolved the issue.

[Mokarram]

Hi I am also facing similar error message while using windows update assistant, there are many drivers showing to update while it's not updating, after installation progress bar message thread as "The Driver is not supported this OS version (10.0.17763).

Thanks 

Mokarram

[TEJ1602]

@Mokarram, Welcome to HP Support Community!

HP Support Assistant will have updates for the entire series of your product. I would recommend you to download and install updates from here.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!