• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-01-2017 09:51 PM

HP Recommended
Product: HP Pavilion dv4-1050ee
Operating System: Microsoft Windows 7 (32-bit)

my laptop was always having a thermal shutdown and having difficult to boot the screen

 i need help as fast as you can:manvery-happy:

1 REPLY 1

‎02-02-2017 11:18 AM

HP Recommended

Hey there! @malit, Welcome to HP forums.

 

I understand that your laptop is shutting down abruptly and throwing error thermal shutdown.

 

The error message you provided looks to be an issue with CPU or system fan.

 

Please update system BIOS on your laptop and check if it helps.

 

Update BIOS using this link.

 

If the issue still persists refer this article to troubleshoot overheating issues.

 

If the above steps do not work. It is a hardware issue.

 

Please contact HP for service options.

 

Link to contact HP.

 

 

Hope this helps!

Have a great day ahead! 🙂

A4Apollo
I am an HP Employee

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.