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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-05-2017 12:35 AM

HP Recommended
Product: hp notebook 15-ay049ne
Operating System: Microsoft Windows 7 (64-bit)

please help me, i just recently buy a laptop hp notebook 15-ay049ne product number Y5J46EA#ABV.it was windows 10 home and i format or downgrade to a windows 7 pro.ive downloaded here all its drives but usb is not included in its list.ive downloaded another type of usb drivers and still didnt work.please help me.i really need its usb driver

6 REPLIES 6

‎04-05-2017 01:54 AM

HP Recommended

@rayvenzir

 

Are you saying you downgraded to Windows 7 but cannot get the USB 3 ports to work?

 

If so, you need this driver...

HP Software and Driver Downloads 72661 

You must also fully update Windows 7 to make it work.

Then restart the computer and test it.

 

 

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‎04-05-2017 02:22 AM

HP Recommended

sir ill try again and run it.but as mentioned type of laptop is 15-ac049ne but my laptop is HP-ay049ne.??

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‎04-05-2017 02:33 AM

HP Recommended

sir as u send link of its driver.it is compatible with my hp laptop 15-ay049ne? i see another type 15-ac049ne?thus it may encounter errors?

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‎04-05-2017 02:56 AM

HP Recommended

its the same driver. The only difference in your model numbers are the 2 letters at the end that denotes which country they are sold in.

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‎04-05-2017 02:57 AM

HP Recommended

Make sure Windows is fully updated first.

Go to Windows updates and run it manually and keep doing so until windows does not find anymore updates.

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‎04-05-2017 06:57 AM

HP Recommended

Hi, @rayvenzir :

 

If the above driver doesn't work (but it should), use the latest one directly from Intel.

 

Download, unzip and run the setup.exe file.

 

https://downloadcenter.intel.com/download/22824/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Control...

 

 

 

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