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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-29-2017 06:28 PM

HP Recommended
Product: hp spectre x360 convertible 13
Operating System: Microsoft Windows 10 (64-bit)

notebook no power even when plugged in, received case id and waiting for instructions, wondering how long does HP take to process a case

5 REPLIES 5

‎03-29-2017 10:48 PM - edited ‎03-29-2017 10:48 PM

HP Recommended

Hi @Keaun11

 

Welcome to the HP Support forum. Thank you for posting.

 

Please, give them 24 hours and if you do not receive a reply via email (or call back), try to contact HP again using their chat service or the phone.  If you still face difficulties even after reaching to them the second time, please post again and let me know.

 

Thank you for your cooperation.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

‎03-29-2017 11:43 PM

HP Recommended

Wondering no more. HP rep. just collected my notebook for repair. Looking forward to my fixed notebook in 3-5 days.

Very happy not to be kept waiting in the dark. Thank you

‎03-30-2017 12:36 PM

HP Recommended

You are welcome ! Keep me posted

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

‎04-18-2017 06:47 PM

HP Recommended

Hi IT_WinSec just to update you ,I received my repaired Spectre yesterday after 2 phone calls to HP service center. But my pc keeps getting error message so I try to reset. Instead it gets worse as I cannot access windows 10 as the pc keeps looping from installing/error/ reset. So using gparted (on usb) I  access the HD and noticed there were 7 partitions, one of Fats format (how on earth did it get there). I deleted all the partitions and recover Windows using my usb Backup. I am writing this using the Spectre and noticed my pc RAM is of Hynix/Hyundai made. Is that correct? Your confirmation would be reassuring. Thank you very much for your help.

‎04-18-2017 09:30 PM - edited ‎04-18-2017 09:31 PM

HP Recommended

@Keaun11

Thanks for your update - this is much appreciated 🙂

 

I am glad its solved now.  Yes, the RAM module is the corect one.

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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