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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-29-2017 03:02 PM

HP Recommended
Product: pavilion dm4
Operating System: Microsoft Windows 7 (64-bit)

Windows 7 logo comes up but it won't open.  It goes to a different blue screen with and enlarged cursor.  Windows 7 came installted on laptop and i have no recovery disks.

2 REPLIES 2

‎01-29-2017 04:19 PM - edited ‎01-29-2017 04:20 PM

HP Recommended

 

Have you tried tapping away at F11 key immediately after powering on to boot into Recovery partition?

 

Windows 7 Recovery:
 
You might also consider making your Recovery Media if/when you get Windows up and running.
Creating Recovery Media >> Windows 7

 

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‎01-29-2017 07:35 PM

HP Recommended

 

 

 

CherylG,

Thank you for response.  F11, i assume with out using the fn key, didn't get me to the system recovery page.  I'm using another computer at present.

F11, however, did give my the 'setup utility' screen.  I'm running a 'Primary Hard Disk Self Test' now.

If and when,  I will certaintly create a recovery disk.  

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