window hello driver cannot be installed

[chutchatut]

I cannot seems to install the driver for window hello facial recognition. It simply says that intel realsense camera not found.

[banhien · Accepted solution]

Hi,

The following link shows specs of your computer:

   http://support.hp.com/au-en/document/c05313971

Its camera is a normal one. You need a Realsense camera (also a 3D camera).

Regards.

[bisho547]

Step 1: Go to Start Windows logo, and select Settings > Accounts > Sign-in options.
Step 2: Under Windows Hello, locate the IR camera or fingerprint setup option.
Step 3: Select Remove to remove the scan of your face or fingerprint.
Step 4:
To create a new scan, select Set Up > Get Started.
You may be asked to set up your account with a PIN. If so, follow the on-screen instructions.
Step 5: Follow the on-screen instructions to scan your face using the IR camera on your Surface or to scan your finger using the fingerprint reader on Surface Pro 4 Type Cover with Fingerprint ID.
Step 6: Select Finish.

[chutchatut]

It's wierd because they put intel realsense driver in the driver download page for my laptop.

[CherylG]

@banhien Good catch,

[banhien]

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@chutchatut wrote:

It's wierd because they put intel realsense driver in the driver download page for my laptop.

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Hi,

The download page contents drivers for more than one machine if not the whole series and few of them have but many have not.

Regards.