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HP Recommended

I tried updating the drivers and all the other useless BIOS settings and nothing worked. But this video did work. Just follow the setps in the video and let me know if it works. https://www.youtube.com/watch?v=4XXgFIM13O4

HP Recommended

This is a solved thread from 2015.

 

In the interests of keeping the information of the thread and the forum current I will be blocking new replies to this thread.

 



I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



HP Recommended

Your solution didn’t work for me. Maybe it’s because mine used AMD Radeon not Intel. I’ve just recently purchased the hp envy. Any other solution?

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