Bluetooth problems and Windows 8.1
Replies (26)
Top Student
Posts: 6
Member Since: ‎12-05-2013
Message 21 of 27 (10,025 Views)

Re: Bluetooth problems and Windows 8.1

Hi Cya, Thank you very much for you input! Bluetooth is now perfectly working under Windows 8.1! After removal of Microsoft update (KB2887595) I installed the latest Mediatek Bluetooth driver for the Ralink BT adaptor.  Download aveilable on HP's Envy 15 TS j080ez page. Attention Installation takes quite long and a small glitch appeared towards the end. I closed this error window by clicking ok and the installation continued smoothly without BSOD. :-)

Greetings, Guido Baumgartner

Posts: 1
Member Since: ‎12-18-2013
Message 22 of 27 (10,015 Views)

Re: Bluetooth problems and Windows 8.1



esto es lo que me aparece en el controlador y dispositivo desconocido


sucedio el error SYSTEM_THREAD_EXCEPTION_NOT_HANDLED al instalr el controlador sugerido por hp en su web


Gracias por su atención y segura respuesta





Honor Student
Posts: 2
Member Since: ‎03-16-2014
Message 23 of 27 (8,735 Views)

Re: Bluetooth problems and Windows 8.1

try http://


Then go to SWSETUP in THIS COMPUTER/MY COMPUTER find the sp 64949 folder and click the .msi link to install.


This worked for my HP ENVY M6 - WINDOWS 8.1.

Posts: 25
Member Since: ‎03-10-2009
Message 24 of 27 (8,608 Views)

Re: Bluetooth problems and Windows 8.1



I had to replace my wifi card in my 3 month old Envy 17t-j000 quad and have run into many issues, but primarily it is that wifi works but bluetooth did not, which led me to believe it is a driver issue.  I had previously tried downloading the most recent drivers directly from Intel to no avail.  I had an online Tech Support session and that tech got into the services.msc Bluetooth Support Services Log On screen and changed the settings before he decided he couldn't fix the problem.  I have supposedly been escalated to a Tech Support Case Manager, but have yet to hear from anyone in over 36 hours.


I just ran the string you suggested to come up with the Hardware ID of my card (Intel 7260AC) and it is USB\VID_8087&PID_07DC&REV_0001.  Can you suggest how I should proceed?


I am BEYOND frustrated with HP at this point!

Posts: 1
Member Since: ‎06-08-2014
Message 25 of 27 (7,829 Views)

Re: Bluetooth problems and Windows 8.1

i have take a problem with install my bluetooth in windows 8.1

cya Honor Student
Honor Student
Posts: 3
Member Since: ‎12-14-2013
Message 26 of 27 (6,645 Views)

Re: Bluetooth problems and Windows 8.1


after disabling virtualization in BIOS driver installed but i needed VTx for virtual XP so when i enabled it system won't boot.

I searched again and found out that mediatek released new drivers for bluetooth called


so after download and restart enabled vtx in bios and it loads win normally and mu virtual machines now work again.


try it out if you haven't solved your problems yet.


Big 73 to all


Posts: 5
Member Since: ‎08-28-2014
Message 27 of 27 (6,586 Views)

Re: Bluetooth problems and Windows 8.1

heres what i did guys i tried alot of driver updateing software to fix the bluetooth problems but the only one that worked and fixed the bluetooth problems was iobits driver booster software search in google the driver that iobits softwre found was bluetooth 4.0 adapter the program downloaded it and installed it and eversince no problems it was the only software that worked

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