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Honor Student
Sunboom
Posts: 2
Member Since: ‎08-04-2013
Message 1 of 17 (5,645 Views)

[EliteBook 8540p] Installed Windows 8, no Windows 8 drivers available. What to do?

I have an EliteBook 8540p which came with Windows 7, but I've upgraded to Windows 8 now (64 bit). Unfortunately on the driver page there are no Windows 8 drivers available. Can I use Windows 7 drivers? Or which other drivers should I use?

 

I'm specifically looking for the SD card reader drivers, but it wouldn't surprise me if I'm missing more. The Windows 8 Device Manager lists two Base System Devices and an Unknown Device as Other Devices without drivers. Does anyone know which devices these are?

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Vidya
Posts: 6,498
Member Since: ‎07-17-2009
Message 2 of 17 (5,636 Views)

Re: [EliteBook 8540p] Installed Windows 8, no Windows 8 drivers available. What to do?

If you need drivers, please follow these steps:
1. In the search option of Charms Bar type devmgmt.msc. Select the resulted file in the left pane. This opens Device Manager.
2. Unknown devices would be listed as such and marked out with a yellow question mark.
3. Select the unknown device or other device for which you need drivers and right click to access Properties.
4. In the Properties window click on Details tab and select Device Instance Id  or Hardware ID from the drop down.
5. An alphanumeric string like this PCI\VEN_1217&DEV_7130&SUBSYS_012F1025&REV_01\4&6B16D5B&0&33F0 is the identification marker for the device.
6. Please provide this number so that we can suggest the appropriate driver.

I am an HP employee.

Regards,
Vidya

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Paul_Tikkanen
Posts: 43,842
Member Since: ‎07-13-2010
Message 3 of 17 (5,632 Views)

Re: [EliteBook 8540p] Installed Windows 8, no Windows 8 drivers available. What to do?

Hi:

 

You should be able to use the W7 drivers for your model, except if you use the fingerprint sensor and protect tools software to log on.

 

You can try the W8 validity fingerprint sensor and protect tools software from the HP 8570p.

 

The base system device is the card reader.

 

The W7 driver should work. It worked for my 6930p which has the same card reader as yours.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

As Vidya posted above, you will need to provide the hardware ID for the unknown device.

 

It is either the Validity fingerprint sensor or the HP 3D DriveGuard driver that is missing.

Honor Student
Sunboom
Posts: 2
Member Since: ‎08-04-2013
Message 4 of 17 (5,624 Views)

Re: [EliteBook 8540p] Installed Windows 8, no Windows 8 drivers available. What to do?

Hi Paul and Vidya,

 

Thanks for the quick replies. Awesome.

 

Searching for the hardware ID of the unknown device results in not one but three alpahnumeric strings:

  1. ACPI\VEN_HPQ&DEV_0004
  2. ACPI\HPQ0004
  3. *HPQ0004

There are two base systems devices (one of which must be the SD card reader then, I don't know what the other one is?), with the following hardware IDs:

 

Base system device 1

  1. PCI\VEN_1180&DEV_0592&SUBSYS_1521103C&REV_14
  2. PCI\VEN_1180&DEV_0592&SUBSYS_1521103C
  3. PCI\VEN_1180&DEV_0592&CC_088000
  4. PCI\VEN_1180&DEV_0592&CC_0880

Base system device 2

  1. PCI\VEN_1180&DEV_0843&SUBSYS_1521103C&REV_14 
  2. PCI\VEN_1180&DEV_0843&SUBSYS_1521103C
  3. PCI\VEN_1180&DEV_0843&CC_088000
  4. PCI\VEN_1180&DEV_0843&CC_0880

 

Can you point me to the correct drivers or can I find these somewhere myself?

 

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Paul_Tikkanen
Posts: 43,842
Member Since: ‎07-13-2010
Message 5 of 17 (5,615 Views)

Re: [EliteBook 8540p] Installed Windows 8, no Windows 8 drivers available. What to do?

[ Edited ]

You're very welcome.

 

The 7 card reader driver will install both 1180 devices.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=0&...

 

The unknown device is the 3D driveguard.

 

Use this W8 driver:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=0&...

 

 

Top Student
T3ddy
Posts: 5
Member Since: ‎01-13-2014
Message 6 of 17 (4,658 Views)

Re: [EliteBook 8540p] Installed Windows 8, no Windows 8 drivers available. What to do?

Can i get some help as well please for certain devices. Details are as below

 

Base System Device

PCI\VEN_1180&DEV_0843&SUBSYS_1521103C&REV_14\4&E8DA9B9&0&32F0

Base System Device

PCI\VEN_1180&DEV_0592&SUBSYS_1521103C&REV_14\4&E8DA9B9&0&33F0

Base System Device

PCI\VEN_1180&DEV_0852&SUBSYS_1521103C&REV_14\4&E8DA9B9&0&34F0

PCI Simple Communications Controller

PCI\VEN_8086&DEV_3B64&SUBSYS_1521103C&REV_06\3&21436425&0&B0

 

RICOH Bay8Controller

PCMCIA\RICOH-BAY8CONTROLLER-F1B2\1

 

Unknown Device

ACPI\HPQ0004\3&21436425&0

 

Unknown Device

USB\VID_138A&PID_0007\00A066025087

 

Appreciate your soonest response to this. Thank you

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Paul_Tikkanen
Posts: 43,842
Member Since: ‎07-13-2010
Message 7 of 17 (4,642 Views)

Re: [EliteBook 8540p] Installed Windows 8, no Windows 8 drivers available. What to do?

Top Student
T3ddy
Posts: 5
Member Since: ‎01-13-2014
Message 8 of 17 (4,638 Views)

Re: [EliteBook 8540p] Installed Windows 8, no Windows 8 drivers available. What to do?

Hi Paul, just wanted to double confirm with you on one thing before i proceed. I am using a 64-bit Windows 8 image on the Elitebook 8540w. After checking the pages you provided, i didn't see anything that mentions Win8, is that still ok? Please advise. Thank you once again

Paul_Tikkanen wrote:

Hi:

 

Below are the links to the drivers you need:

 

All Base System Devices and Ricoh Bay8:

 

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=4096169&sp...

 

ACPI\HPQ0004:

 

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?spf_p.tpst=swdMain&s...

 

USB\VID_138A&PID_0007:

 

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=4096169&sp...


 

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Paul_Tikkanen
Posts: 43,842
Member Since: ‎07-13-2010
Message 9 of 17 (4,636 Views)

Re: [EliteBook 8540p] Installed Windows 8, no Windows 8 drivers available. What to do?

[ Edited ]

Hi:

 

Your notebook is not supported for W8.

 

You will have to use the drivers I posted as they are the only ones that have any possibility of working.

Top Student
T3ddy
Posts: 5
Member Since: ‎01-13-2014
Message 10 of 17 (4,633 Views)

Re: [EliteBook 8540p] Installed Windows 8, no Windows 8 drivers available. What to do?

[ Edited ]

Paul_Tikkanen wrote:

Hi:

 

Your notebook is not supported for W8.

 

You will have to use the drivers I posted as they are the only ones that have any possibility of working.


Thanks Paul. All worked except for 1. It required a reboot. After reboot it came up with an error as attached Screen Capture

This is for PCI Simple Communication Controller

PCI\VEN_8086&DEV_3B64&SUBSYS_1521103C&REV_06
PCI\VEN_8086&DEV_3B64&SUBSYS_1521103C
PCI\VEN_8086&DEV_3B64&CC_078000
PCI\VEN_8086&DEV_3B64&CC_0780

 

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