Question
Reply
 
Top Student
Tanner22
Posts: 5
Member Since: ‎10-26-2013
Message 1 of 9 (1,832 Views)
Accepted Solution

HP Pavilion 17-e020dx USB 3.0 drivers and Ethernet Controller drivers.

ive managed to downgrade my HP Pavilion 17-e020dx to windows 7 64bit and get everything working, display drivers etc... but what i cant seem to find is USB 3.0 port drivers for this computer or get the ethernet controller working. i know they come with windows 8 but i cant use windows 8 with the software i use. besides the point im wondering if there are any possible drivers for my laptop on windows 7?

 

Ethernet Controller Hardware ID:

PCI\VEN_10EC&DEV_8136&SUBSYS_1984103C&REV_07
PCI\VEN_10EC&DEV_8136&SUBSYS_1984103C
PCI\VEN_10EC&DEV_8136&CC_020000
PCI\VEN_10EC&DEV_8136&CC_0200

 

Universal Serial Bus Controller Hardware ID:

PCI\VEN_1022&DEV_7814&SUBSYS_1984103C&REV_09
PCI\VEN_1022&DEV_7814&SUBSYS_1984103C
PCI\VEN_1022&DEV_7814&CC_0C0330
PCI\VEN_1022&DEV_7814&CC_0C03

Provost
Paul_Tikkanen
Posts: 44,169
Member Since: ‎07-13-2010
Message 2 of 9 (1,819 Views)

Re: HP Pavilion 17-e020dx USB 3.0 drivers and Ethernet Controller drivers.

Hi:

 

For the USB 3.0...

 

First, install the AMD chipset driver and reboot. First file listed.

 

http://support.amd.com/en-us/download/chipset?os

 

If the usb 3.0 drivers don't get installed automatically, then you will have to do one of two manual methods to install them.

 

Read the info at the thread below and try my steps first.  If they don't work, then try the steps posted by NAP_CHL_IT.

 

http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/Driver-for-HP-m6-k010dx-for-ACP...

 

Ethernet contoller:

 

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=5405424&sp...

Top Student
Tanner22
Posts: 5
Member Since: ‎10-26-2013
Message 3 of 9 (1,817 Views)

Re: HP Pavilion 17-e020dx USB 3.0 drivers and Ethernet Controller drivers.

i tried your first link and it came up with page not found ( http://support.amd.com/en-us/download/chipset?os ) if im not correct the chipset driver would have been included the catalyst control center install?
Provost
Paul_Tikkanen
Posts: 44,169
Member Since: ‎07-13-2010
Message 4 of 9 (1,810 Views)

Re: HP Pavilion 17-e020dx USB 3.0 drivers and Ethernet Controller drivers.

Hi:

 

Sorry that link didn't copy correctly.

 

You need to download and install the first file on this link...

 

http://support.amd.com/en-us/download/chipset?os=Windows 7 - 64

 

Top Student
Tanner22
Posts: 5
Member Since: ‎10-26-2013
Message 5 of 9 (1,804 Views)

Re: HP Pavilion 17-e020dx USB 3.0 drivers and Ethernet Controller drivers.

Thank you. it appears to have installed correctly. using the steps in device manager to navigate to the folder with the 4 files and install.... it says AMD USB 3.0 Host Controller ready to use... but then after this it says Unidentified Device (No driver found)... nothing is plugged into the port and when i do plug something in nothing works from the 3.0 ports still.... any ideas?
Top Student
Tanner22
Posts: 5
Member Since: ‎10-26-2013
Message 6 of 9 (1,801 Views)

Re: HP Pavilion 17-e020dx USB 3.0 drivers and Ethernet Controller drivers.

it also appears to not have installed anything even after it says it had. the device still shows up under the unknown devices
Provost
Paul_Tikkanen
Posts: 44,169
Member Since: ‎07-13-2010
Message 7 of 9 (1,796 Views)

Re: HP Pavilion 17-e020dx USB 3.0 drivers and Ethernet Controller drivers.

Sorry that didn't work.

 

What I posted is all I know.

Top Student
Tanner22
Posts: 5
Member Since: ‎10-26-2013
Message 8 of 9 (1,789 Views)

Re: HP Pavilion 17-e020dx USB 3.0 drivers and Ethernet Controller drivers.

Thanks in fact what you said did work. once you reboot the laptop and it says its unknown again all you have to do is point it at the driver folders again and then it installs finally... i dont see what the second time did but it indeed get it working. Thank you very much :smileyhappy:
Provost
Paul_Tikkanen
Posts: 44,169
Member Since: ‎07-13-2010
Message 9 of 9 (1,776 Views)

Re: HP Pavilion 17-e020dx USB 3.0 drivers and Ethernet Controller drivers.

You're very welcome.

 

Thanks for letting me know that the drivers don't completely install on the first go-around and that you may have to reboot the PC and repeat the process.

 

Glad you got the drivers installed.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation