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Honor Student
alabri
Posts: 2
Member Since: ‎01-17-2012
Message 1 of 3 (288 Views)

blue screen problem code : fe

hi everyone

 

my lap is:

HP : DV6 3064

it is still ander tha guaranty>>

 

the problem is:

before one mounth my lap had ablue screen problem and i do not know its code! but which i know is the problem in hard disk  so, I send it to Hp lap in my country (so as they said they chenged tha hard disk) after tow day only I can see same problem which is blue screen /,,,

 informations:

 Problem Event Name:BlueScreen

  OS Version:6.1.7600.2.0.0.768.3

  Locale ID:1033

Additional information about the problem:

  BCCode:fe

BCP1: 0000000000000008

BCP2: 0000000000000006

_______

 

now i did not know if the problem is software or hardware<<<

and shell i go HP lap or what I can do to solve this problem<<

 

thanks

Provost
erico
Posts: 26,471
Member Since: ‎01-07-2009
Message 2 of 3 (251 Views)

Re: blue screen problem code : fe

[ Edited ]

I reccomend that you download and use the free utility WhoCrashed? to help you determine whether it is a software or hardware related issue. Then return the notebook to the Service Center for warranty repair.





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Honor Student
alabri
Posts: 2
Member Since: ‎01-17-2012
Message 3 of 3 (244 Views)

Re: blue screen problem code : fe

ok i will try

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