stolen laptop...... (20222 Views)
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Student
pw4168
Posts: 1
Registered: ‎04-17-2009
Message 1 of 27 (20,222 Views)

stolen laptop......

My daughter had her laptop stolen from her car the other night while at college. My question is, if the person who stole it, tries to hook it up, can it be traced? I asked her if she had it registered and she said that she didn't. We have the box with serial #.  Thanks
Teacher
Toronto699
Posts: 232
Registered: ‎11-20-2008
Message 2 of 27 (20,217 Views)

Re: stolen laptop......

[ Edited ]
call HP  ASAP register the laptop and tell them the laptop was stolen  , next call your ISP , depending how nice your ISP is the could trace if they wanted to.  next time buy and install lojack or Absolute software   ,  absolute.com
Message Edited by Toronto699 on 04-17-2009 03:30 PM
Master's Graduate
melanchete
Posts: 672
Registered: ‎03-28-2009
Message 3 of 27 (20,202 Views)

Re: stolen laptop......

[ Edited ]

Yes, correct answer.

 

LoJac works well

CompuTrace is okay

 

Both are easily defeated.

 

I wish that the PC market would catch up to Apple.  With Apple you can remotely connect to the machine and turn on the camera and have it send pictures of it's abductors and location.  They really need a GPS chip in these units.

Message Edited by melanchete on 04-18-2009 02:01 PM
Pavilion DV7-1285dx Notebook, Windows 7 64bit, Intel X2 P8600 2.40GHz, Nvidia GeForce 9600M, 6GB RAM, 2x 500GB HD(s)
Grad Student
Vaika
Posts: 259
Registered: ‎11-17-2008
Message 4 of 27 (20,171 Views)

Re: stolen laptop......

The authorities would be better to contact than HP, there is very little that HP can do last I checked... really all they do is support the product.  You can report it to them and have them put in some notes saying it was stolen, though again...the authorities are a better bet.

 

In the future, always make sure to buy/install LoJack. :smileyhappy:


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My posts are my opinions and experiences from working in the tech industry :smileyhappy:
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Master's Graduate
melanchete
Posts: 672
Registered: ‎03-28-2009
Message 5 of 27 (20,155 Views)

Re: stolen laptop......

[ Edited ]

The correct thing to do is to contact all of them.  HP will flag the unit, in the event that it is brought in for service, they can seize the equipment and notify the authorities so they can question all parties, and possibly return the property to the appropriate party.  Insurance should also be contacted, they will need a copy of the report.

 

You can also notify MS so they can deactivate the key and render the OS unusable (but you must have the key).

Message Edited by melanchete on 04-18-2009 07:14 PM
Pavilion DV7-1285dx Notebook, Windows 7 64bit, Intel X2 P8600 2.40GHz, Nvidia GeForce 9600M, 6GB RAM, 2x 500GB HD(s)
Honor Student
LapTopLessInSea
Posts: 2
Registered: ‎05-19-2009
Message 6 of 27 (19,903 Views)

Re: stolen laptop......

I notified HP and the authorities about my stolen laptop. Where would I find the key to notify MS about shutting down the OS?
Master's Graduate
melanchete
Posts: 672
Registered: ‎03-28-2009
Message 7 of 27 (19,903 Views)

Re: stolen laptop......

It was on the bottom of the unit, and if you don't have it somewhere (written down), I doubt that MS has youur name linked to the key.  It is worth a shot...
Pavilion DV7-1285dx Notebook, Windows 7 64bit, Intel X2 P8600 2.40GHz, Nvidia GeForce 9600M, 6GB RAM, 2x 500GB HD(s)
Student
airlovesong07
Posts: 1
Registered: ‎09-02-2009
Message 8 of 27 (19,539 Views)

stolen laptop......

My son's Laptop got stolen last week and i'v did registered on line with HP.  HP Pavilion DV6247cl Note book.  Serial Number:  CNF70800XH.  My son has an Idea whom took it and that guy is not real bright with Computer.  HP Adm, please help keep an eyes out to see if someone else try to Registered this Laptop with the same Serial number.  Thank you in advance for your help.  This laptop was a gift from me as a Dad to a son couple of years ago and now he is fixing to Graduate from his Med. School.  This Lap Top meant allot to him.  Thanks
Associate Professor
Adamtech
Posts: 1,230
Registered: ‎08-19-2009
Message 9 of 27 (19,561 Views)

Re: stolen laptop......

Hey there. Unfortunately, HP does not monitor this forum to assist users. This is a user to user forum. You would need to contact HP directly to obtain assistance with your request.

*Remember to mark your questions solved and click the "Kudos" star to show your thanks!

Student
lovegarg
Posts: 1
Registered: ‎03-15-2011
Message 10 of 27 (15,660 Views)

Re: stolen laptop......

my hp dv7 1285dx is stolen from my house and i don't  have its mac address. please help me to locate. I have its serial # no.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation