Posts: 1
Member Since: ‎04-24-2011
Message 1 of 3 (1,764 Views)

system recovery for HP G62

I bought a G62 laptop last Aug and created 3 DVD recovery disc. Today I tried to restore my windows 7, but it won't work, neither from hard disk nor the recovery disc. From recovery disc, got the error 0xe0ef000e. Then I format the C drive, still couldn't restore. What can I do to get my laptop working?    --- Thanks

Posts: 6,513
Member Since: ‎07-17-2009
Message 2 of 3 (1,732 Views)

Re: system recovery for HP G62

Please order Recovery kit for your model. The process is given in the link below:

I am an HP employee.


Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

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Posts: 1
Member Since: ‎05-20-2013
Message 3 of 3 (384 Views)

Re: system recovery for HP G62

I ordered the recovery disk for my hp g62 laptop and they still want restore it like when I bought something is wrong I have never had this problem before I had to buy a new windows 7  and it worked I wasted the money buying recovery disk from hp

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