HP Support Forum

[#1]

HP Pavilion DV6-2088dx running Win 7.0 64 Bit Ultimate

When I try to restart the Windows Image Acquisition Service i get either an Access Denied message (From Services tab under Task manager) or an "Error 1068: The dependency service or group failed to start" (in the Services window).

[#2 · Accepted solution]

Hi,

One thing to check is the following.

Open windows Control Panel, open Administrative Tools and open Services.  Check that the following services ( check them in th order shown below ) are all showing as Status= Started and Start-up Type= Automatic

Remote Procedure Call (RPC)

Shell Hardware Detection

Windows Image Acquisition

If you need to make a change to any of the above, just right click the service and select Properties, then in the dropdown box next to 'Start-up type',  select Automatic and click Apply to save the change.  Then click the Start button.

Regards,

DP-K

[#3]

Great Worked for me WIA was turned off.

Thanks

[#4]

Many thanks - fixed problem
my shell hardware detection option needed to be adjusted