HP Support Forums
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12-05-2008 04:53 PM
I purchased a set of recovery discs for the above named PC, spending the extra 15 bucks to get them FEDEXed. I tried booting off of the DISC 1 DVD and got the following message:
These PC Recovery discs do NOT support this PC Model.
Press any key to continue.
The hard disk in the PC crashed a few years ago and I did not have the recovery discs for it, so I just loaded up a copy of XP. The hardware is all original, there is nothing added or changed.
I called support, and, of course, since it is out of warranty, they wanted me to pay for support. Why should I do that if YOUR discs do not work in the PC that you built?
Anyway - any suggestions?
12-05-2008 05:03 PM
You were probably just shipped out the wrong media, did you order them online or through a HP Rep over the phone ? i would suggest calling back and they should be able to look up your order that was placed with your address or phone number ... and i would try to get them to ship you out the proper media for the computer .. just tell them that there not the correct ones for your computer ... and they should have no problem ... i would also suggest posting this issue in the "Desktop" section of the forums since the issue is with a desktop computer ...
Pavilion DV2714CA, Vista Home Premium 32bit(Successfully running Windows XP Pro SP2), Intel T2330 1.60 GHz, Intel Graphics Accelerator X3100, 4GB RAM, 160 GB HDD --Do everyone a favor Post back your results, Resolved or Not - LEAVE KUDOS !
12-30-2008 04:42 PM
I have the same problem. Spent 2.5 hours with hp yesterday getting the run-a-round. They confirmed that the recovery cds sent to me were the correct ones. I told the not-so-helpful person that "Then why do I get this error". They said maybe something is wrong with the hard drive." I did a dianostic as he suggested and had the nerver to tell me he was doing me a favor since normally they charge 49.00 for this. I told hime my time on the phone and the buck passing is worth more than that. He then told me I would have to send it to HP for them to fix it. Why do they offer recovery cds that you will only have to spend more money to have them repair the notebook. I do a lot of work on computers (18 years) and many times people ask me what kind of laptop I should buy. Well, I am not going to suggest HP. They just lost my vote. Maybe a lawsuit is in order?
Mike and they can contact me at firstname.lastname@example.org
12-30-2008 05:29 PM
12-30-2008 05:41 PM
They sent me to six different people and gave each one the same answers. I even asked to see a supervisor and they sent me some place else. I started from the chat room and they could not help. They gave me a phone number to call, which I did. The last person I spoke to gave me the same number. To me that is going in a circle. One bad person no, but six people who are reading from a script cannot help a person with a serious problem. Took me about five minutes to give a person my name. I had to spell out each letter, sloooowwwwly. The could have offerred to refund my money. I know $16.10 is not much for HP, but for me, especially in these times, it is a lot of money. Now I am out of the money, too. I will not be charging my customer the $16.10, because I am ethical. I will just explain it to him what has happened and will let him be the judge.
I have had run-a-rounds with them before. This was the last straw. They were consistent in one way, I was in India.
12-30-2008 06:21 PM
12-31-2008 11:11 PM
01-01-2009 11:01 AM
I gave that information to all the people I spoke with and it did not help them. Here it is for the last time.
First, the people who owned the HP laptop lost their recovery DVD, so I purchased one online.
Second, here is the information on the HP Laptop.
HP Pavilion DV9000
PN RG340UA #ABA
Service Tag dv9060us (No one asked me for the service tag)
OS = Windows XP Media Center Edition 2005
Order Number: TCQ17501
DVDs Part No.: 435337-002 and 435337-001
Part Description: Recovery Kit XP MCE
System Recovery DVD Part No. received: 435159-001 (2 DVDs)
The last person that I spoke with told me that the Part No was correct, even though they are different.
You'd figure with all this information, I should have gotten my answer on the first call.