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Re: Code 31 (103 Views)
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donmar Top Student
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donmar
Posts: 8
Registered: ‎03-12-2011
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Code 31

‎05-05-2012 02:48 PM

What is code 31? It says Windows cannot load driver for dvd/cd-rom yet it also says driver is up to date??? HP dv9810us

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Distinguished Professor Distinguished Professor
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ManjunathTech
Posts: 2,983
Registered: ‎01-21-2012
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Re: Code 31

‎05-05-2012 02:54 PM

Hi

 

Please find the web link given below might help you to resolve your issue.

 

http://support.microsoft.com/kb/314060

 

 

 

Let us know how it goes!

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****Please mark Accept As Solution if it solves your problem****

Regards
Manjunath
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Paul_Tikkanen
Posts: 22,549
Registered: ‎07-13-2010
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Re: Code 31

‎05-05-2012 03:39 PM

Hi:

 

If the MS Fix it tool doesn't work, try the method at the link below:

 

http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

 

NOTE: After removing these registry keys and rebooting, it may be necessary to reinstall any CD or DVD recording applications.

 

Paul

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