Compaq 6715s drivers problem [ Edited ]

[SpaceBoy90]

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[CharlesHP]

HP and Lexmark are two different companies.

Any way, when a printer is not recognized:

1. first you check to see if there is a icon with red or yellow mark in device manager, this means windows did find a device, but just didn't recognize it. You need to contact the manufacture to see if the printer is compatible or supported by your OS.

2. if there is no such icon in device manager (for the device connected), then the OS didn't detect any new device, this could be either the device is not turned on, or the cable is not connected right, or could be a bad cable. Check with your manufacture or user/install manual on how to connect, may be use a different cable.

[SpaceBoy90]

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[Daniel_Potyrala · Accepted solution]

@SpaceBoy90,

Hi,

In XP:

Go to Control Panel -> System -> Hardware -> Devices Manager

If You have there any yellow signs then click with right button of Your mouse on each of them and choose properties. Then go to bottom details and paste here device id. This way we will know what it is.

About this printer. There isn't  such a thing like lexmark HP printer. Find any sticker on his printer and You will know what it is.

Message Edited by Daniel_Potyrala on 06-27-2009 05:57 PM

[SpaceBoy90]

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[SpaceBoy90]

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[Daniel_Potyrala]

A)

ACPI\HPQ0006\2&DABA3FF&0:

.Net Framework (required before HP Quick Launch Buttons) here

HP Quick Launch Buttons here

B)

For Your next problem. Use this programs:

1. antivirus(nod32 online).

2. antispyware (Spybot -  Search and destroy)

    Informations how to install and use Spybot You will find here.

If this will not help then use Combofix program.

Before using this program disconnect from internet, switch off any antivirus and firewall program. It's very important!

Here is tutorial to Combofix. READ IT before You will do anything with it.

[SpaceBoy90]

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[Daniel_Potyrala]

It's HP Quick Launch Buttons but You need to install .Net Framework first.

How I know what it's. I just remember all of them for HP, but now You can even google it and You will find results from this forum and HP BSF forum.

Also ou can write things like that in search form on this site.

Information aobut printer  and other usb devices:

Firs install drivers for any usb device and only after that plug usb to the computer or when You are asked for that by progam.

[SpaceBoy90]

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