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10-19-2011 11:17 PM
Hello, I recently was given a HP EliteBook 8760w from my college and cant get the validity sensor (Biometric scanner) to work. I have Windows 7 Pro, 64 bit, Intel core i5 2450m CPU, 8GB of RAM.
I have tried to install the drivers on HP's site after deleting the old drive; the only option for my problem.
I've looked all around and everyone seems to have the same problem, as well as no answer!!!
I am so pissed because I've tried everything (to my knowledge) to no avail. Please help. I'm pretty darn sure it came with Windows 7 so there cant be a conflict, right? I all for trying anything besides, dropping it, and sending it into HP to poke and praud whilst I have no PC for my college.... Not worth it
Also does this thing have a scroll feature built into the pad or am I to use those small arrows to scroll?
Solved! Go to Solution.
10-19-2011 11:58 PM
If Fingerprint device enabled in Bios?
have U installed?: fingerprint reader driver only? or all?
U need to fingerprint work:
HP security menager for Protect Tools
sometimes/depends of notebook - HP Credential Menager
In security menager U can define Ur credentials like fingerprints.
If did that all and still it doesnt work only soft U can try more is leatest Bios version. If it wont help i think Ur fingerprint device can be damaged and needs to be replaced under warranty. Its Top cover part so whole top cover proably will be replaced.
click on Kudos if i helped U
10-21-2011 11:49 PM
I fixed it!!! Atleast for an 8760w EliteBook with Windows 7 Professional 64bit- Just download these 3 files in order (All HP dl's). Make sure to delete DigitalPass i.e.- (Digital Persona) because the first download isnt compatable with it for some reason. Just RUN all download's dont save them. The last is the Validity driver ver. 220.127.116.11
To fix- 1st Download(HP Protect Tools ver.6.0 or >) -http://h20000.www2.hp.com/bizsupport/TechSupport/S