HP Support Forums
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11-18-2012 06:23 AM
I am getting a pop up window that says the following:
The 'HP Network Check Helper' add-on from 'Hewlett-Packark
Company ' is ready for use.
It then asks me to ENABLE or DON'T ENABLE
I've looked around on the website and I cannot find anything about this.
I'm afraid this is a virus waiting to be enabled.
Does anybody know what this is?
Is it safe?
Is it needed?
11-19-2012 01:52 PM
Me Three! I got a notice that HP Support Assistant need updating, which I began. It took a long time to download and install. It asked to reboot, which I did. Now I get the pop-up asking to enable or disable the "HP Network Check Helper".
My internet search for the checker showed up a few instances of it installed in the computers of people who were getting help and dumping their computers' hijackthis.log files. The HP Network Check Helper was not the problem in these instances. It also showed up in this forum, the only place where this network checker is associated directly with HP.
My guess is that it is an actual add-on from HP, but without further information about it I am not inclined to enable it. At 108 processes running and the number steadily growing, I don't want any more.
I'd appreciate it for companies to do a better job of documenting what they're trying to get us to download and use. Otherwise, if we just take it on faith that it is what it says, we risk installing something undesireable.