Help needed please

[todders23]

Hello there Can anyone help me I have a compaq 6735s Energy Star on windows vista I have do something to it and now its not working showing the following error message STOP: c000021a (Fatal System Error) the initial session process or system process terminated unexpectedly with the status of 0x00000000 (0xc0000001 0x001803f0) The system has been shut down. I really have no idea what to do ANY HELP WOULD BE APPREICATED Please note i am thick with computers many thanks todd

[DavidPK]

Hi Todd,

Shutdown the notebook.  Tap away at f10 as you start the notebook to enter the bios menu.  Under the Advanced or Diagnostic tab you should find the facility to run tests on both the Hard Drive and Memory.  Post back with the details of any error messages.

Regards,

DP-K

[todders23]

smart test passed

short DSL Failed

08Q000-BXX5QN-RQ8KKR-60X203)

Hard Disk Test Failed

Thanks David

[DavidPK]

Hi Todd,

It would look like the Hard Drive needs to be replaced. 

Is your notebook under warranty?

Regards,

DP-K

[todders23]

no its not

oh pooh

[DavidPK]

Hi,

It's pretty straight forward to replace the Hard Drive yourself and HDDs are relatively inexpensive - if you would like a guide on doing this, please let me know.  If you know the size ( ie 500Gb, 750Gb etc ) of your existing HDD, include this info as well.

Regards,

DP-K

[todders23]

thank you again ! I dont know what size it is AMD Athhlon x2 then 64 on a sticker

can you please me and tell me what i need to do and get

many many thanks

todd

[DavidPK]

Hi Todd,

The drive on the link below is an example of one that would be fine for your notebook.

250Gb Hard Drive.

The procedure to replace the Hard Drive starts on Page 51 of your Maintenance & Service Guide.

Once done, simply use your Recovery DVDs to reinstall the Operating System on the new drive.

If you don't have your Recovery Discs, you can order a replacement set using the link below.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00810334&prodT...

If you have any problem with this link, order them directly from HP.

If you live in the US, contact HP Here.

If you are in another part of the world, start Here.

Regards,

DP-K