Re-installing fingerprint reader

[nattydayana]

---

rhgould wrote:

Thanks, Paul, but I have the driver.  What I need is the application.

---

[Daniel_Potyrala]

@nattydayana

Hi,
Please write your notebook product number (p/n), which system are you using and country of purchase.

Resource:
How to Locate the Notebook product number (p/n)

[rhgould]

I'm not sure why you are asking for this as the problem has been resolved.  However, in case you add further value, here goes:

Product No:  XE133EA

System  (Presumably this means operating system):  Windows 7 64-bit

Country of purchase:  UK

[Daniel_Potyrala]

@rhgould

Hi,

I was trying to contact with nattydayana not you.

[redbirdred]

hi, i have hp pavilion tx2500us, it have vista on it but i changed it to w7 64. now the fingerprint reader is not working. i download it again and again from hp site    

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-72127-1&cc=us&dlc=en&lc=en&... 

but it didnot work.  please if you can help i apriciate that.

[Dragon-Fur]

Hi RedBird,

You also need the driver that handles the hardware.

The software controls the database, that is, the program and passwords.

The driver is at your computer's website:

AuthenTec AES1610 Fingerprinter Driver sp45355

Install the Driver first, then the software.

Hope this helps!

----------------------------------------------------------------------------------------------------------------

                          When you appreciate the help…

       Please Click the Kudos Star on the Left to say "Thank You"!

          Solved? Please Click this Post “Accept as Solution” to say it is Fixed!

 Remember:  The more information you provide, the better help you can receive.

Always Include:  (Notebook) Product Number  ,  Printer – Model Number ,

                        Operating System and an Error Description

                             Never give out your Serial Number

----------------------------------------------------------------------------------------------------------------

                                 2012 Year of the Dragon!

[redbirdred]

THANKS MUCH. THAT WAS HELPFUL

[XCH2CWIK4]

O.K

[redbirdred]

HI, MY LAPTOP IS HP PAVILION TX 2510US, IT FLIP OVER AND GOES LIKE IPOD, THE SCREEN WAS WORKING WITH ALL SIDES, WHENEVER I WAS MOVING THE LAPTOP THE SCREEN WAS MOVING WITH VESTA . I CHANGED THE SYSTEM TO WIN7 NOW THE SCREEN DOESN'T MOVE WHENEVER I MOVE THE LAPTOP?????

IF YOU CAN HELP ME GET THE SCREEN WORKS AGAIN WITH ALL SIDES AS IPOD, I WILL VERY THANKFUL.

[Dragon-Fur]

Hi RedBirdRed,

Congratulations on moving to Windows 7.

I found a reference to the "loss of rotation" on a system running Vista.  The solution may apply to your situation.  This update is for Vista, Windows 7, and XP

Try this update to fix that rotation issue:

Quick Launch Buttons sp46731 V6.50.12.1

You may wish to check / update this driver:

ATI Radeon HD 3200 Graphics/Video Driver sp45354 V8.632.0.0 A

For future Reference, your Windows 7 - 64bit Software Downloads Website:

Software & Driver Downloads - HP Pavilion tx2510us Entertainment Notebook PC

NOTE:  You may select from Win 7 32/64, Vista 32/64 bit at this site.)

Good Luck!

----------------------------------------------------------------------------------------------------------------

                          When you appreciate the effort…

       Please Click the Kudos Star on the Left to say "Thank You"!

    Is it Solved? Make it easier for other people to find the Answer:  

       Please Mark my Post “Accept as Solution” to say "Yes!"

 Remember:  The more information you provide, the better help you can receive.

Always Include:  (Notebook) Product Number  ,  Printer – Model Number ,

                        Operating System and an Error Description

                             Never give out your Serial Number

----------------------------------------------------------------------------------------------------------------

                                 2012 Year of the Dragon!