Windows Update Error 80071A90

[amib004]

Portable              

  Model: Pavilion g6 Notebook PC

  Product: QD317UA#ABC

  Serial#: 5CG124144C

  OS: Window 7 Home Premium Service Pack 164-bit

  Product ID:  00359-OEM-8992687-00010

Unable to install Windows Updates (Failed Status); error 80071A90

No recent changes made to software or hardware.

Connection Method: Wireless   Technical Expertise: Mid-level

Troubleshooting performed: since type error # 80071A90 was indicated by the system, I followed the instructions from Windows Help and Support, e.g. to run Microsoft Fix it which did not work; a more advanced method was also used, that recommended to start Windows Update in Safe Mode, then to open Windows Update and install Updates and finally to restart normally. The problem at this point was that there was no Windows Update Step available.

[Danjen]

Check your hard drive for file corruption by running a check disk and run a full anti-virus scan to check for virus/adware/spyware that may be interfering with the update.

[amib004]

Thank you very much for the advice but the installation of the Windows updates failed again. By the way, the results of the Back-up indicated "Status failed; encrypted file encountered" Does that mean that the encrypted file is a virus and that the Back-up failed though my files were recorded on 2 DVD?

[Danjen]

What are you backing up and what are you using to back it up with? Norton?

- Windows 7 64 bit has an feature to encrypt files in your my documents

- I would suggest you open the My documents and look for any files which the name is a green color as windows tends to mark the encrypted file names in green

- right click on it, click on properties > click on advance > see if encrypt file is checked, uncheck it > apply OK

- You have to do the same for all files in green font

- then restart the backup and let us know what happens