start up error

[ranfast]

i have a hp notebook serial # cnfo226d16 and when i start up an error shows that kernal is missing and the # of oxcoooooe9

[Victor143sierra]

Do you see this error on a blue screen or black???

[ranfast]

it is on ablack screen

[Victor143sierra]

Try pressing F8 or F10 on bootup -

 F8 go to Safe Mode

Open Command Prompt Windowo with Administrative Privileges ( Right click Run As Administrator)

Type SFC /scannow

press enter

Note:  There is a space between SFC and /scannow

You'll see the results of the scan when it is finished. If corrupt files could not be repaired, , you're going to need an installation disk to perform a startup repair.

F10 - you may come to a screen that gives you the option to Repair My Computer - select it

You'll lose all of your files but if you can repair it, do so.

[ranfast]

i did the scan and it did not any thing about could not be repaired but how do i close the prompt window

[Victor143sierra]

You can actually just restart the computer!!! Do you have the repair discs with you

[Victor143sierra]

Many computer problems are related to soft failures on the hard drive. The comprehensive portion of the HP Hard Drive Self Test repairs soft errors on the hard drive, but does not report the errors. After the test completes, be sure to restart the computer to determine if the test repaired any problems you are experiencing with your computer.

If the computer has two hard drives, you should select the multi-bay test option and test each drive separately.

1. Plug the AC Adapter into the computer.
2. Turn off the computer and wait 5 seconds.
3. Press the Power button to start the computer and repeatedly press the f10 key to enter the BIOS Setup menu.
4. Use the Right Arrow or Left Arrow keys to navigate through the menu selection to locate the Primary Hard Drive Self Test option. Depending on your BIOS, this may be located below either Diagnostics or Tools .
5. Select Primary Hard Drive Self Test , and then press the Enterkey to start the test.

   

   NOTE:The exact wording of the option for your particular BIOS may be slightly different.

The Hard Drive Self Test performs a Quick Test followed by a Comprehensive Test . During each test, the window displays a status bar and an estimated time to completion.

• If any test fails , contact HP service and support for instructions on how to order a replacement hard drive.

• If all of the tests pass, the hard drive is not damaged. As a rule, HP will not replace a hard drive under warranty that does not fail the HP Hard Drive Self Test.

[ranfast]

how do i get disc i did not come with the unit

[Victor143sierra · Accepted solution]

you can call HP and order the discs. However you might want to run the hard drive tests first. Coz this error can be due to Hard drive going bad. The number to Call is 1-800-474-6836.