Hp Envy dv6-7300ex Subwoofer not working!

[Deathshead747]

So basically, I've tested the audio quality on Windows 8 and it was exceptionally good, rich bass..........loud clear sound. However, ever since I upgraded to Windows 8.1 I've noticed that on the speakers the audio quality is very very poor, the Subwoofer is not working, or so it seems that way, and there is no enhancement tab in the audio properties. I also did notice that for some reason my audio is being limited by the driver or some other software (possibly beastsaudio) as seen in the image below:

While in reality it should be something similar to this. Note this is when the headphones have been plugged in:

Please if someone can help me fix these problems I'll be much obliged. Thank You in advance!

[Sparkles1]

Hi     Deathshead747,

Welcome to the HP Forums!

For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

Thank you for your inquiry, I will try my best to help.

I understand that after updating to Windows 8.1, your sound quality is not as good as it was,  before the update. Here is a link to Overview of Switchable Graphics or Dual GPUs. You have an Intel and Amd system. Switchable Graphics on Notebooks Configured with Intel and ATI GPUs. Here is a link for the  Beats Audio Console (Windows 😎.  

Sometimes installing the AMD driver can remove the ability to configure switchable graphics. I suggest you roll back the driver on it, then update everything again. The previous documents should assist you with this.

[Deathshead747]

You might have confused my laptop model with some other model as mine comes with an Nvidia Graphics card and there is no option for switchable graphic card or dual gpu.

[Sparkles1]

Hi Deathshead747,

I understand that your sound quality has diminished since upgrading to Windows 8.1.

Here is a link to No Sound from Speakers (Windows 😎  that should help you troubleshoot. I know it states for no sound, but the steps will be the same.Here is a  link to the HP ENVY dv6-7300ex Notebook PC Drivers., please click on driver-audio to download the latest driver for Windows 8.1 and install . Go to Device Manager and  uninstall the audio device , now select scan for hardware changes, this should install the new driver.

You can also run the HP Support Assistant to aid with resolving issues and looking for updates. Your system does come with Beats Audio. Here is a link to Beats Audio Console (Windows 😎 to help you configure it for the best listening experience.

You have a built in troubleshooter in Windows 8 and 8.1.

Press the windows key + C to open charms

Type troubleshoot sound in the  search bar and press enter

Follow the on screen prompts.  I hope this helps.

[Deathshead747]

The thing is that I've tried all these steps from before and the audio driver provided in the support section on the HP website is very outdated in which the beatsaudio also doesn't function properly. I have installed another version of the driver in which the beatsaudio is working but the subwoofer not so much....plus the audio is quite terrible for beatsaudio speakers!

[Sparkles1]

Hi Deathshead747,

Here is a link to a you tube video, that should help with configuring your audio.. How to Fix audio on windows 8.1 after update.

[Deathshead747]

The thing is I am getting audio but it is not as rich as before as the Subwoofer does not seem to be working after the update......the bass is very less and yes I have already tweaked and tried resetting beatsaudio settings but they practically make little to no difference!

[Sparkles1]

HI Deathshead747.

I hope you had a great weekend.

You have the latest drives. and you have tweaked the setting,s but no change.   With Windows 8.1 this is not a unique situation, as there is numerous post on sound and windows 8.1. You may have to wait for a patch.  The only other suggestion is to call HP Technical Support, they can remotely log onto your system, and they may be able to see something. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. HP Technical Support Sitemap

[Deathshead747]

Thank You for trying to help.......seeing as there is no other solution then waiting for a patch, I'll be doing just that. Anyways this forum is still open...........

[Deathshead747]

Can somebody else please help me overcome this problem......the thing is that I still can't find a Windows 8.1 beats audio driver for my Envy DV6-7300ex with working subwoofer!