Bootable Disc

[crazy2966]

My laptop has crashed and I can't get it back.  We have tried everything, I need to get a bootable disc for Compaq Presario CQ56-109WM

[DavidPK]

Hi,

Shut down the notebook.  Tap away at f10 as you start the notebook to enter the bios menu.  Under the Advanced or Diagnostic tab you should find the facility to run tests on both the Hard Drive and Memory.  Post back with the details of any error messages.

Also post back with the full version of Windows that is installed on the notebook - ie Windows 7 Home Premium 64bit.

Regards,

DP-K

[Paul_Tikkanen]

Hi:

Please visit the link below and click on the link labeled Order Recovery Media.

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=4308...

If for some reason the link doesn't work. you will need to call HP at 800-474-6836 or 888-999-4747.

Paul

[crazy2966]

Windows 7

Did the test here are the results

Failure ID: PPNG0W-58761W-60Wx03

Product ID: XG635UA#ABA

Memory Test: Passed

Smart Test: Passed

Short DST: Failed

System Tuneup: Failed

Start-up Test: Failed

[DavidPK]

Hi,

You'll need to follow Pauls advice and order a set of Recovery Discs, however it also looks like your Hard Drive has failed and you will have to replace this before reinstalling the operating system.

Regards,

DP-K

[Paul_Tikkanen]

Hi:

The short DST failed is the indicator that your hard drive needs to be replaced.

Paul