05-16-2012 12:02 PM
how can i reset a compaq presario cq60-211dx to the factory settings to remove password... My son put a password to keep his brother from using his computer... the screen got broken and we ended up buying another computer... but we now fixed this one but we tried every password we could think of but no luck... a computer repair technician told me the only way to get around the password is to reset the computer to the original factory settings... how can I do this????
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05-16-2012 12:05 PM
Please find the link given might help you to resolve your issue.
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05-16-2012 09:17 PM
Thank you so much... it worked and the directions were clear enough so I could actually fix it... and I am real bad with computers.... lol Thank you your a sanity saver
06-01-2013 02:21 PM
This "f-11" "Solution" (Which is nit a viable solution, unless you want to totally delete everything on your hard drive) is worthless- There is a POWER ON PASSWORD set. How do I reset THAT?
06-04-2013 09:56 AM
The password they were working on was the windows login password not the power on password that you need help with. Here is a link specifically to a forum that helps with power on passwords, the experts there will be able to assist you.
Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!
I work for HP.