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‎12-14-2016 12:57 PM

HP Recommended
Product: ProBook 4540s
Operating System: Microsoft Windows 7 (64-bit)

Hi 

I am using win7 ultimate 64bit on my 4540s.

My dvd can not read 4.7 gb dvd but it can read 700mb dvd.

When i tried to install dvd driver from hp support page, installation give warning as my operating system is not suitable for the driver. (i downloaded win7 proffesional 64bit.because there is no option as ultimate in hp support page.)

I need to back up my computer and need to solve this dvd problem, any help will be useful. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-16-2016 09:52 AM

HP Recommended

https://www.youtube.com/watch?v=s73ohY1bq8s

View solution in original post

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5 REPLIES 5

‎12-14-2016 01:00 PM

HP Recommended

Hi,

 

Please try a fix from the following link:

 

   http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us

 

Regards.

BH
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‎12-14-2016 02:10 PM

HP Recommended

Unfortunately it didn't work, installed some packages also dvd too but did not work for. Also driver from hp support can not be installed.

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‎12-15-2016 07:32 PM

HP Recommended

A working dvd driver would be useful because my attempts to install dvd driver is failing.

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‎12-16-2016 09:52 AM

HP Recommended

https://www.youtube.com/watch?v=s73ohY1bq8s

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‎12-16-2016 10:13 AM

HP Recommended

Thanks. That worked.

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