After installing the drivers, the laptop reboots spontaneously

[Stepani44444]

After installing the drivers, the laptop reboots spontaneously.Tell me, if the operating system version is 22H2, but the drivers on the website are only for version 20H2, will they work?

[Alden4]

Hi @Stepani44444,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It's generally recommended to use drivers that are specifically designed for the version of the operating system you're running. Using drivers that are meant for a different version could potentially lead to compatibility issues, which might manifest as problems like spontaneous reboots or other performance issues.

If the drivers on the website are only listed for version 20H2 and you're running version 22H2, it's best to try to find updated drivers that are compatible with your current operating system version. You might want to check the HP support website periodically to see if they release updated drivers for version 22H2.

In the meantime, if you're experiencing issues with spontaneous reboots after installing the drivers, you could try uninstalling them to see if that resolves the problem. If the reboots stop after uninstalling the drivers, it's likely that the compatibility issue with the drivers and the operating system version was the cause of the problem.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Stepani44444]

Отдал ноутбук в сервисцентр, пусть посмотрят специалисты. Отпишусь, как найдут в чем причина

[Alden4]

Hi @Stepani44444,

Thank you for your response, 

Please feel free to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4

HP Support