Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-14-2016 03:36 PM

HP Recommended
Product: Pavillion TS 15 Notebook
Operating System: Microsoft Windows 8.1 (64-bit)

Hi....I hope I'm in the right place. Please forgive my being so technologically "handicapped" and for this being such a long one.

I'm trying to find out if I need to update my BIOS or not. All of this started because, for no apparent reason, my touch screen stopped working, sometimes dots come/go, popping up all over my screen beginning at startup while the internet, if I go there during this time, appears to take on a life of its own. This is because the mouse pointer does it's own thing, clicking where ever it wants.  Also during these "fits", the Windows icon in the taskbar on my desktop disappears and I have to just hold down on the power button to shut down. (Is that called a "hard reboot"?).

Does any of this even pertain to my needing a BIOS update?

According to the information I provided, "Software and driver results" from the HP Customer Support website indicated that there is a BIOS update," F.19 Rev.A"for my particular product and model number. According to my System Information, I currently have "Insyde F.18". When I checked on the HP Support Assistant that came with my notebook however, and it says I only need one update which is for the "HP Wireless Button Driver", whatever THAT is.

I'm so confused about so much :womanembarrassed: and I hope this makes sense to whomever can help me.  Thank you, in advance, for any advice you can give.

Julie :cathappy:

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-15-2016 06:57 AM

HP Recommended

Dear Customer,

 

BIOS update is always recommended for the units better performance and not to reduce.

BIOS update will fix even the unknown issues which you are not aware of.

So updataing BIOS to the available latest for your PC will not make you lose anything. Please do.

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎11-15-2016 06:57 AM

HP Recommended

Dear Customer,

 

BIOS update is always recommended for the units better performance and not to reduce.

BIOS update will fix even the unknown issues which you are not aware of.

So updataing BIOS to the available latest for your PC will not make you lose anything. Please do.

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.