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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-18-2016 09:56 PM

HP Recommended
Product: HP Scanjet G3110
Operating System: Microsoft Windows 7 (32-bit)

Hello Support team,

 

I have been having the problem for installing the software of HP Scanjet G3110.

I downloaded the latest version of software from the web (setup_full_G3110_20_0_0_02)

but the attached error window keep coming up at the very beginning of installation.

 

 

error.png

 

Even I tried a lot of solutions by contacting HP Japan, since this scanner is not currently sold in Japan they didn't know how to solve.

 

The things I have been trying are written below:

 

- Delete scanner driver from "device and printer", disconnect all the USB from printer and try to install software

- Downloaded  file "Realtek USB and PCIe Media Card Reader Drives" and update

- BIOS update from HP website

- Connect USB cable fro printer directly to PC(not through USB hub)

- Try to do [HP Print and Scan Doctor for Windows] from HP website

 

Please kindly let me know what other things I can do to solve this problem.

I could make jpeg or png file but cannot take PDF with the scanner, which is big problem for me...

 

Thank you very much.

 

 

 

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