Does HP has any plans to support enthusiast level customers?

[AlkaliX]

Hello All,

I'm using a new Pavilion 15-ab208ur laptop and a bit frustrated that it has limited options in BIOS and limited settings in native HP software.

I would like to get a full control of the hardware that I paid for but unfortunately it's not true at the moment.

It would be great to see in HP Support Assistance some monitoring/tuning tools for hardware components that allow me to control hardware (temperature, frequency, etc.)

For example I have raised a question regarding vRAM frequencies here:

http://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Geforce-940m-default-vRAM-frequency/td...

I have to use tools like GPU-Z, MSI Afterburner, etc... for monitoring my laptop condition.
It will be nice to have same features in HP Support Assistance or HP CoolSence tools.

Does HP has any plans to add support for enthusiast level customers to their software part of laptops?

Best Regards,

Alexey.

[banhien · Accepted solution]

Hi,

You can move up another level and pay more such as work station class machines or some TRUE games machines or you can build for youself a laptop BUT for normal laptops manything a locked in BIOS. Vendors (not just HP) have to lock this with a very simple reason: they don't want users BREAK new machines and send them back.

Upper level laptops are for a Pro like you,

Regards.

[AlkaliX]

Hi Banhien,

Thanks for your responce.

I got your point regardign BIOS settings and it seems reasonable.

What about software that allow monitoring of laptop's HW components?

Is there are any plans to improve HP CoolSence and/or HP Support Assistance?

I wonder that HP CoolSence has a great area of improvement.

It will be great to add some extra parameters and name it Expert mode.
Visualise for a user a status/temperatures/parameters of CPU, GPU, MB, FAN, etc. Add some settings that can be changed by the end user.
That should bring the user experience to a new level with no chance of damaging laptop's HW components.

Best Regards,

Alexey.

[banhien]

Hi,

Firstly I am not an HP employee therefore I don't know and in many cases employees can't speak/write many things on forums.

I know HP continues to update HPSA very often but for Coolsence, I've got no idea.

Regards.

[AlkaliX]

Hi Banhien,

Thanks a lot for your comments.

I'm new in the forum and possibly wrote at wrong place.

Could you please let me know if there are any support tool to left feedback/feature request for HP?

Best Regards,

Alexey.