-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Software and How To Questions
- Re: Driveguard inoperative after Windows 1806 update...
Create an account on the HP Community to personalize your profile and ask a question
05-03-2018 03:50 AM
Something went wrong during the above 1803 installation which affected the driveguard / accelerometer.
I have tried to update the HP Mobile Data Protection Sensor driver but it says i have the latest driver installed.
I have also tried to download and re-install the HP 3D Driveguard driver again.
All i get is a message coming back that an accelerometer.exe dll is missing.
At the moment i have disabled the accelerometer from starting up to stop the messages, but this is not a good idea long term.
Any advice would be greatly appreciated.
3D Driveguard driver : 6.0.34.1 rev A SP76484
Mobile Data Protection Sensor driver : 7.0.1.1
With thanks !.
Steve.
Solved! Go to Solution.
Accepted Solutions
05-03-2018 05:01 AM
Hi Steve,
What you describe is what I would expect and is correct.
This latest version of the DriveGuard software just installs the driver ( located in System devices, HP Mobile Data Protection Sensor ) and the required services - there is no longer the systray option ( this was the entry you will have seen listed in Task Manager - Start up ) and is the component that created problems with previous versions.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
05-03-2018 03:59 AM
Hi,
Try the 3D DriveGuard version on the following link.
http://ftp.hp.com/pub/softpaq/sp83501-84000/sp83846.exe
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
05-03-2018 04:45 AM
HI !...
I dowloaded your link but now i have lost all reference to the accelerometer in Task Manager Start Up.
I can try to dowload and reinstall the 3d driveguard driver again from Software & Drivers, unless you have any other ideas ?..
Cheers, Steve.
05-03-2018 05:01 AM
Hi Steve,
What you describe is what I would expect and is correct.
This latest version of the DriveGuard software just installs the driver ( located in System devices, HP Mobile Data Protection Sensor ) and the required services - there is no longer the systray option ( this was the entry you will have seen listed in Task Manager - Start up ) and is the component that created problems with previous versions.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
05-03-2018 05:05 AM
You're more than welcome
All the best,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
Didn't find what you were looking for? Ask the community