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‎03-18-2019 04:05 PM - edited ‎03-18-2019 04:09 PM

HP Recommended
Product: HP Pavillion - 14-bk152sa
Operating System: Microsoft Windows 10 (64-bit)

My Windows Hello has recently stopped working. I had been using it for almost a year now but when I opened my laptop a few days ago face sign-in wouldn't work, and when I checked the settings it said my device wasn't compatible for Windows Hello. I'm confused because it was working fine up until then.

 

I already checked with Microsoft Support and they couldn't fix it. They told me my biometrics(?) driver wasn't installed. Did it disappear after an update or something? I tried to fix it myself but the biometrics driver that I need isn't in the device manager list and I don't know how to install one. How can I fix this problem?

1 REPLY 1

‎03-18-2019 05:35 PM

HP Recommended

@thatgirlezra 

 

Please use the following fixes

 

   https://support.hp.com/au-en/document/c05873680

  

Regards.

BH
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