HP 250 G5 (W4M40EA) Can't find driver for AMD Radeon R5 M430

[IvanKurylenko]

Hello! My product is HP 250 G5 (W4M40EA). Can't find driver for AMD Radeon R5 M430. I've tried to install driver from AMD site, but unsuccessful. I got a massage that there is no AMD hardware on this notebook. Wait on your answer.
P.S. Another question, in HP Support Assistant my model is W4M40EA#ABC. What does it mean #ABC?

[Piramu_g]

Hi,

Could  you try updating the driver from the AMD auto detect and check.

http://support.amd.com/en-us/download/auto-detect-tool

 and 

  #ABC is the country code.

//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//

I am an HP employee!!

[IvanKurylenko · Accepted solution]

Thank you for answer! I've used autodetect. One time it shows that I have AMD Radeon R5 M430, another time AMD Radeon R5 M330, and another that I have not AMD hardware actually. In specs  provided by store  descrete AMD graphics availble. I find this information and this model in official there only: http://www8.hp.com/ro/ro/products/laptops/product-detail.html?oid=12198221#!tab=specs . Is it possible that there is no  AMD Radeon R5 M430 2GB graphics at all?

[IvanKurylenko]

Look. Just reinstall drivers. AMD autodetect said that there is AMD Radeon R5 M430 and that I should download radeon-crimson-16.7.3. I install this version of driver, and after reaload autodetect shows AMD Radeon R5 M330, and that newest drivers for this hardware actually installed on  laptop. When I try to open Radeon properties there is error: no amd graphics driver is installed. After few minutes after I have another error:

[Piramu_g]

Hi,

Please get into the Device Manager,

Click Start -> In search window type 'Device Manager'

Right Click on the AMD devices, Select properties, click on the details tab and provide me the Hardware ID.

//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//

I am an HP employee!!

[IvanKurylenko]

Again, in Device Manager is M330, but on site M430
ID:
PCI\VEN_1002&DEV_6660&SUBSYS_81EC103C&REV_83
PCI\VEN_1002&DEV_6660&SUBSYS_81EC103C
PCI\VEN_1002&DEV_6660&CC_038000
PCI\VEN_1002&DEV_6660&CC_0380

[IvanKurylenko]

Again, in Device Manager is M330, but on site is M430
ID:
PCI\VEN_1002&DEV_6660&SUBSYS_81EC103C&REV_83
PCI\VEN_1002&DEV_6660&SUBSYS_81EC103C
PCI\VEN_1002&DEV_6660&CC_038000
PCI\VEN_1002&DEV_6660&CC_0380

[Piramu_g]

Please download the below driver and install.

http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75848.exe

and share me the update.

If the issue still persists,Please share the snap shot of the device manager.

//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//

I am an HP employee!!

[IvanKurylenko]

 I uninstall all previous versions of graphics drivers, and install yours. But the same

Sorry about language. If you don't understand something, I'll translate

[IvanKurylenko]

In device manager I have this: "Windows has stopped this device because it has reported problems. (Code 43)"