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‎04-17-2016 09:07 PM - edited ‎04-17-2016 09:27 PM

HP Recommended
Product: Folio 9470m
Operating System: Microsoft Windows 8.1 (64-bit)

Hi,

 

Recently noticed the 3D DriveGuard system tray icon showed the drive is not protected. Lately I can't even launch the app! Below are the logs from Event Viewer whenever I try to launch the app. Have tried to reinstall the software multiple times but problem still persist. Any help is much appreciated. Thank you.

 

Faulting application name: hpcplapp.exe, version: 5.1.12.1, time stamp: 0x51f80c61

Faulting module name: mscorwks.dll, version: 2.0.50727.8009, time stamp: 0x53a1205c

Exception code: 0xc0000409

Fault offset: 0x0000000000501cc9

Faulting process id: 0x1864

Faulting application start time: 0x01d199173fd1e098

Faulting application path: C:\Program Files\Hewlett-Packard\HP 3D DriveGuard\hpcplapp.exe

Faulting module path: C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorwks.dll

Report Id: 7dddcbbf-050a-11e6-82e8-485ab696b4ba

Faulting package full name:

Faulting package-relative application ID:

 

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