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‎10-05-2018 05:08 PM

HP Recommended
Product: Pavilion 17-e135sw F9V61E*#*** 5CD*5204*J
Operating System: Microsoft Windows 10 (64-bit)

Hello service and try app of Hp 3d drive guard software versions 6.0.41.1 and lower do not loading on windows 10 rs5 and 19H1 builds 

driver is installed correctly

if you found workaround please write

 

Greetings

Windows insider

Marcin Pudełko

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-05-2018 05:36 PM - edited ‎10-05-2018 05:37 PM

HP Recommended

Hi:

 

See if the latest version works.

 

Install and restart the PC

 

VERSION: 7.0.1.1

 

https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85435.exe

View solution in original post

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7 REPLIES 7

‎10-05-2018 05:36 PM - edited ‎10-05-2018 05:37 PM

HP Recommended

Hi:

 

See if the latest version works.

 

Install and restart the PC

 

VERSION: 7.0.1.1

 

https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85435.exe

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‎10-06-2018 06:36 AM

HP Recommended

Hello again

it works on 19H1 build 18252 

i do not wan't to rollback to rs5 then please if has somone installed rs5 october 2018 update and has compatibile hp hardware please check it

 

sp85435 is driver update not full software package then do not remove previues software before install it

 

Greetings 

Windows Insider 

Marcin Pudełko

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‎10-18-2018 12:12 PM

HP Recommended

Hello again

If windows update change driver from sp85435 and 3d drive guard do not start

1 uninstall HP Mobile Data Protection Sensor in device menager

2 uninstall 3d drive guard softwere

3 set pc in offline (no internet access state) and reboot

4 install hp 3d drive guard software again in offline state and reboot

5 install sp85435 in offline state and reboot

6 reconnect internet if you need it

 

Have a good day

Grittings

Windows Insider

Marcin Pudelko

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‎10-19-2018 04:06 AM - edited ‎10-19-2018 04:24 AM

HP Recommended

Hello i have update to next 19H1 build 18262 hp drive guard software and driver was uninstalled at upgrade proces and reinstalled driver from windows update 

Please send new software package with updated driver to windows update servers

 

https://twitter.com/Marcin_Pudelko/status/1053228662466732032?s=20

 

Greetings

Windows Insider

Marcin Pudełko

 

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‎10-19-2018 06:09 AM

HP Recommended

  there is Feedback hub link https://aka.ms/AA2xzph

Greetings 

Windows insider

Marcin Pudełko 

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‎03-08-2019 04:47 AM

HP Recommended

Hello when updaed 3d driveers will be in windows update?

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‎07-06-2019 01:06 PM

HP Recommended

hello

when 3d drive guard will be updated and back on hp support app, product page https://support.hp.com/pl-pl/product/HP-Pavilion-17-e100-Notebook-PC-series/5401229/model/6814667 and windows update?

 

Greetings

Marcin Pudełko

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