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‎08-07-2016 03:34 AM

HP Recommended
Product: HP Pavilion TS 14
Operating System: Microsoft Windows 8.1 (64-bit)

Since yesterday upon switch on of my notebook I get the error message: Oxc000007b.

Is there a download available to (re)install a driver that will fix this problem.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-07-2016 03:40 AM

HP Recommended

Hi,

 

Try the following.

 

Open windows Control Panel, open Programs and Features, right click the entry for HP 3D DriveGuard and select Uninstall - don't worry if you get an error, just continue.

 

When this has completed, restart the notebook.

 

When windows has reloaded, download and install the version of HP 3D DriveGuard on the following link.

 

http://ftp.hp.com/pub/softpaq/sp67001-67500/sp67280.exe

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

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4 REPLIES 4

‎08-07-2016 03:40 AM

HP Recommended

Hi,

 

Try the following.

 

Open windows Control Panel, open Programs and Features, right click the entry for HP 3D DriveGuard and select Uninstall - don't worry if you get an error, just continue.

 

When this has completed, restart the notebook.

 

When windows has reloaded, download and install the version of HP 3D DriveGuard on the following link.

 

http://ftp.hp.com/pub/softpaq/sp67001-67500/sp67280.exe

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎08-07-2016 06:02 AM

HP Recommended

Yes, got indeed an error message during uninstallation but ignored as you suggested.

After restart of notebook downloaded that sp67280.exe.

Assuming problem has been solved by now, wanna thank you for help, in one word great!!

Was this reply helpful? Yes No

‎08-07-2016 06:10 AM

HP Recommended

You're more than welcome :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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‎12-31-2017 10:35 PM

HP Recommended

Went through the protocol twice, back where I started with the error message as the first thing I see on the desktop every time I  boot up.

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