-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Software and How To Questions
- HP Assistant not working
Create an account on the HP Community to personalize your profile and ask a question
09-19-2016 08:24 PM
My computer is brand new as of May. The HP Support Assistant program has stopped connecting to HP to perform update checks. It gets stuck on downloading messages and updates definitions and doesn't not complete the action.
I have already tried uninstalling and reinstalling the program from the HP Customer Support link, but it still did not work.
Please advise as the best way to proceed to get this tool working again.
Thank you in advance for any help you can provide.
Solved! Go to Solution.
Accepted Solutions
09-20-2016 08:20 AM
Hello;
Allow me to welcome you to the HP forums!
I read your post about problems with your new HP PC and wanted to help.
You should not be having problems with a PC this new.
While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about diagnosing and repairing your machine remotely.
I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
Good Luck
I am a volunteer and I do not work for, nor represent, HP
09-20-2016 08:20 AM
Hello;
Allow me to welcome you to the HP forums!
I read your post about problems with your new HP PC and wanted to help.
You should not be having problems with a PC this new.
While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about diagnosing and repairing your machine remotely.
I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
Good Luck
I am a volunteer and I do not work for, nor represent, HP
Didn't find what you were looking for? Ask the community