• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-19-2017 01:27 PM

HP Recommended
Product: HP 15-ay041wm 15.6″ Notebook
Operating System: Microsoft Windows 10 (64-bit)

I am unable to open some of the .JPG files that have been transfered from my Samsung G4 through HP Orbit. 

I am able to open most of them but not others. 

When I right click to save from HP Orbit canvas it doesn't give me an option to change the file extention or select another program to open it with. 

I am able to email the same file to my computer and it opens without incident. 

 

Is there a specific reason that it would open some and not others?

 

Error message: 

Pinky-Promise.JPG We can't open this file. 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.