• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-30-2016 01:06 AM - edited ‎05-30-2016 01:07 AM

HP Recommended
Product: HP ENVY NOTEBOOK 15 - AH151
Operating System: Microsoft Windows 10 (64-bit)

I think the revamped Support Assistant is brilliant - especially for drivers where it checks your PC, rather than give you a list of driver updates for your model, as the old website-based Driver Update checker did.

 

It has an "Add a device" facility but it doesn't find my HP DCP_J315W printer, connected via wireless.

 

Does Support Assistant support printers?

 

edited 08:07: typo

New Envy 15-AH151sa Win10 IE11
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-30-2016 03:09 AM

HP Recommended

Hi,

 

Yes it does as shown:

 

               HPassistant.png

 

But your printer may not support this.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎05-30-2016 03:09 AM

HP Recommended

Hi,

 

Yes it does as shown:

 

               HPassistant.png

 

But your printer may not support this.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎07-15-2016 04:32 AM

HP Recommended

another 'missed this - sorry - resolved - thank you"!!!

New Envy 15-AH151sa Win10 IE11
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.