HP stream 13 won't activate Microsoft Office 365

[greeene03]

I just bought a new laptop which is HP stream 13 that's supposed to come with a free 1 year subscription to Microsoft Office 365. But when im trying to activate it, it says that my email is not associated with this office product. so, how can i fix this? and, was it supposed to be preinstalled already in the notebook, why does the guy from the store plugged in a usb to install microsoft office. anyone?

[WAWood · Accepted solution]

greeene03

Hello;

Allow me to welcome you to the HP forums!

Office 365 is a subscription service and it can be configured on a PC in several different ways.

One of these ways is that your PC comes only with a subscription code and you they have to download and install the software from Microsoft.

Since the person from "the store" used a USB stick, my guess is that they installed from there instead of going to Microsoft to get the download.

We can do nothing about add-in products on this forum; instead, you have to contact HP Customer Support directly to deal with these issues.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

Good Luck

[greeene03]

thanks! I went back to HP store. They reset my notebook and reinstalled the microsoft office 365. everything works fine now.