Hp Support Framework

[shl1024]

Hello,

Hp Support Framework seems to be using a lot of cpu with Windows 10 Anniversary Update. The processor is constantly above 40% or higher. Is that normal? I also notice the fan running hard most of the time.

Any help with this is appreciated.

[IT_WinSec · Accepted solution]

Hi,

Thank you for posting in the HP Support forum.

It may use high CPU if it does something at that particular moment - e.g downloading/checking/installing updates. In all other cases it is not normal.

If this causes you issues you can :

- either completely uninstall it and forget about it . It is part of HP Support assistant or other HP programs. It is useful program but is not mandatory to use and your computer can work fine even without it.

- uninstall it / HP Support Assistant. Restart the computer and try to download/reinstall it to see if this helps.

>> http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

Once you reinstall it, open it and check for/download/install any updates applicable (skip BIOS/UEFI updates).

I hope this helps.

[shl1024]

Thanks for that. I downloaded and installed the updates to Hp Support Framework and looks like it worked! No problems since.