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‎02-05-2017 05:36 PM

HP Recommended
Product: HP notebook
Operating System: Microsoft Windows 10 (64-bit)
My computer was working fine, then it suddenly turned off. It will no longer turn on too. The light comes on to say that it's turned on, but I can't hear it running and the screen never comes on.
I tried removing the battery and charger, but it didn't work. I tried letting it charge, but that also didn't work. What can I do?
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-05-2017 06:54 PM

HP Recommended

Hello cf52695

 

Sorry to hear about the trouble.

I don't know what that number is you posted. Is this for the hp notebook 17-x025na?

 

Your laptop suddenly turned itself off, now it only has a power light but no fans, monitor or any sounds.

You have tried to run it with the power cord only and no results. 

 

Its most likely hardware related. Something on the motherboard, power board or possibly the supply has went bad.

If its under warranty, you need to contact HP Support directly for a warranty issue.

Contact HP Support Center

 

View solution in original post

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1 REPLY 1

‎02-05-2017 06:54 PM

HP Recommended

Hello cf52695

 

Sorry to hear about the trouble.

I don't know what that number is you posted. Is this for the hp notebook 17-x025na?

 

Your laptop suddenly turned itself off, now it only has a power light but no fans, monitor or any sounds.

You have tried to run it with the power cord only and no results. 

 

Its most likely hardware related. Something on the motherboard, power board or possibly the supply has went bad.

If its under warranty, you need to contact HP Support directly for a warranty issue.

Contact HP Support Center

 

Was this reply helpful? Yes No
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