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‎12-30-2016 04:16 PM

HP Recommended
Product: HP Notebook 14-an013na
Operating System: Microsoft Windows 10 (64-bit)

I have a new Notebook and when I try to download apps (Google Home, Amazon etc) I get a dropdown box which shows my mobile phones but doesn't give me the option to download to the notebook.

I don't understand computers so please make sure any suggestions are put in simple terms.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-30-2016 04:31 PM

HP Recommended

ABS0910

 

Hello;

Allow me to welcome you to the HP forums!

 

This is a KNOWN problem with folks using the default Win10 Browser -- EDGE!

So much so, that this Microsoft thread discusses options for dealing with this issue: https://answers.microsoft.com/en-us/windows/forum/apps_windows_10-msedge/unable-to-download-exe-file...

This is one of the reasons I abandoned Edge on all my Win10 PCs and switched over to using Internet Explorer a long time ago.

IF the switch to IE works for you, then consider making it the default instead of Edge by following these instructions: http://www.tenforums.com/installation-setup/6310-how-reset-ie-default-browser-instead-edge.html


Good Luck



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

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2 REPLIES 2

‎12-30-2016 04:31 PM

HP Recommended

ABS0910

 

Hello;

Allow me to welcome you to the HP forums!

 

This is a KNOWN problem with folks using the default Win10 Browser -- EDGE!

So much so, that this Microsoft thread discusses options for dealing with this issue: https://answers.microsoft.com/en-us/windows/forum/apps_windows_10-msedge/unable-to-download-exe-file...

This is one of the reasons I abandoned Edge on all my Win10 PCs and switched over to using Internet Explorer a long time ago.

IF the switch to IE works for you, then consider making it the default instead of Edge by following these instructions: http://www.tenforums.com/installation-setup/6310-how-reset-ie-default-browser-instead-edge.html


Good Luck



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎01-02-2017 08:06 AM

HP Recommended
Thank you, your suggestion has solved the problem.
Was this reply helpful? Yes No
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