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HP Recommended
HP ENVY Notebook CND5391083
Microsoft Windows 10 (64-bit)

Hi the graphic driver for intel that is on the driver page is out of date. It´s have more then 1 year! Unfortunately that driver has a bug and i need to update it but when install the latest intel driver it's tell me that i have a customized driver and I need to update it from manufacturer.
How can I install the latest intel driver? Why you force to use customized driver if you will not give the proper support?

HP driver page

 

 

http://support.hp.com/us-en/drivers/selfservice/hp-envy-15-ae100-notebook-pc/8499282/model/8903502?s...

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

 

You can get around the restriction imposed by the oem graphics package by manually installing the Intel Graphics driver as follows.

 

First, download the latest Intel driver for your notebook from the link below and save it to your Downloads folder - you need the second option ( ie win64_154514.4590.zip ).

 

https://downloadcenter.intel.com/download/26563/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?pr...

 

When done, download and install the .64bit version of 7-Zip on the link below.

 

http://www.7-zip.org/

 

When you've installed 7-Zip, open your Downloads folder, right click on the win64_154514.4590.zip package, select 7-Zip, select extract files and then click Ok.

 

Cut this newly extracted folder and paste it on your Desktop so it's easy to find.

 

When done, hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In Device Manager, expand Display adapters, right click the Intel device and select 'Update Driver Software'.

 

In the following window, select 'Browser my computer for driver software' and then select 'Let me pick from a list of device drivers on my computer'.

 

In the next window, click the 'Have Disk' button and then browse to the extracted Intel win64_154514.4590 folder you pasted on your Desktop.

 

Browse into the sub-folder Graphics, left click on the file igdlh64.INF to highlight it and then click Open.

 

Click on 'Ok' and then click 'Next' and wait for the driver to install.

 

When done, click 'Close' and then click 'Yes' to restart the notebook.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

3 REPLIES 3
HP Recommended

Hi,

 

You can get around the restriction imposed by the oem graphics package by manually installing the Intel Graphics driver as follows.

 

First, download the latest Intel driver for your notebook from the link below and save it to your Downloads folder - you need the second option ( ie win64_154514.4590.zip ).

 

https://downloadcenter.intel.com/download/26563/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?pr...

 

When done, download and install the .64bit version of 7-Zip on the link below.

 

http://www.7-zip.org/

 

When you've installed 7-Zip, open your Downloads folder, right click on the win64_154514.4590.zip package, select 7-Zip, select extract files and then click Ok.

 

Cut this newly extracted folder and paste it on your Desktop so it's easy to find.

 

When done, hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In Device Manager, expand Display adapters, right click the Intel device and select 'Update Driver Software'.

 

In the following window, select 'Browser my computer for driver software' and then select 'Let me pick from a list of device drivers on my computer'.

 

In the next window, click the 'Have Disk' button and then browse to the extracted Intel win64_154514.4590 folder you pasted on your Desktop.

 

Browse into the sub-folder Graphics, left click on the file igdlh64.INF to highlight it and then click Open.

 

Click on 'Ok' and then click 'Next' and wait for the driver to install.

 

When done, click 'Close' and then click 'Yes' to restart the notebook.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended

Thenx that worked

HP Recommended

You're welcome :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.