• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎05-07-2024 07:02 AM - edited ‎05-07-2024 07:03 AM

HP Recommended
Product: HP Pavilion x360 - 14-dh1026ne

So I downloaded an app called iobit for some gb but by mistake I changed some settings and one of the setting is hide username so when I restarted the laptop it says put a User name or email and when I put them it says its wrong and now I can't open mu laptop pls help I got school tomorrow 

Category:
Reply
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-08-2024 09:27 AM

HP Recommended

Sorry, but we have no information on non-HP apps, so we have no way of knowing how to undo the damage you did with this app.

 

Your only recourse is to use another PC to see if the app vendor has a support forum and post your issue there.

 

And in future, if you do not know what an app will do, them make an image backup of your PC to a USB stick ahead of time -- so you have something to restore FROM if the app corrupts your PC.



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

Reply
Was this reply helpful? Yes No
2 REPLIES 2

‎05-08-2024 09:27 AM

HP Recommended

Sorry, but we have no information on non-HP apps, so we have no way of knowing how to undo the damage you did with this app.

 

Your only recourse is to use another PC to see if the app vendor has a support forum and post your issue there.

 

And in future, if you do not know what an app will do, them make an image backup of your PC to a USB stick ahead of time -- so you have something to restore FROM if the app corrupts your PC.



I am a volunteer and I do not work for, nor represent, HP
Reply
Was this reply helpful? Yes No

‎05-08-2024 11:51 AM

HP Recommended

Thank you for your assistance. I have since performed a complete reset of my laptop and it is now functioning properly. I appreciate your help in resolving this issue.

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.