Laptop shuts down when I unplug the charger

[Audrey2017]

Hi! 

I bought my HP Notebook about a month ago. I've made no changes and done nothing to the computer except give it light duty use. 

The battery is fully charged and there appears to be no problem there.

I unplugged it a couple days ago and used it with no issue. It was the first time I'd used it without the power plug. Then, last night when I unplugged the power plug the computer shut down immediatly. It continues to shut down when unplugged and cannot be powered up no mater what I try.

I've tried a few minor power setting options that I read on forums but now have reset back to default options. Still nothing.

I would appreciate some help on this issue. Thanks in advance!

Audrey

[The_Fossette · Accepted solution]

Hi @Audrey2017

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that the battery is not holding the charge.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

Follow the steps in the below article and check if it helps.

http://hp.care/2ogvdjm

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Audrey2017]

Thank you very much. All of this information was helpful. I have the laptop working now.

Thanks again!

Audrey

[The_Fossette]

Hi @Audrey2017

Perfect, I am really glad to hear that! 

If any other questions arise, please feel free to write back to me.

Take care!

Cheers!

[kingblue]

hey im having the same problem as stated above but ive attempted to carry out various tasks listed such as going into device manager etc. at times the pc will come on  battery and charge normally but will shut off completely othertimes  i honestly dont know what to do at this point

please help

[kevin-t]

Hello,

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