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G62 435dx
Microsoft Windows 7 (32-bit)
Im hoping someone can help me. I hadnt used my laptop for a little over a year so maybe that has something to do with it. I always would back up my iphone pictures into it but recently i tried and was unable to do so. My notifications tell me i need to update the mobile phone driver, but when i click it it tells me im not online when i clearly am on wifi. I tried going thru the device manager to check for updates there but that tells me everything is up to date. Even my iTunes tells me it is unable to connect with my phone. Can someone please help me! I would really appreciate it!
Thanks!
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Lids, welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you out.
 

I understand that you are facing issues with connecting your HP G62-435DX Notebook PC to your iPhone.

 

In order to assist you better, I request you let us know the operating system installed on your computer and also if you get any error messages.

 

Please Click Here to find the product details and also click on Operating system to get the exact operating system on the computer 


I hope you have a good day ahead.

Regards,

Rainbow23 - HP Support.

View solution in original post

3 REPLIES 3
HP Recommended

@Lids, welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you out.
 

I understand that you are facing issues with connecting your HP G62-435DX Notebook PC to your iPhone.

 

In order to assist you better, I request you let us know the operating system installed on your computer and also if you get any error messages.

 

Please Click Here to find the product details and also click on Operating system to get the exact operating system on the computer 


I hope you have a good day ahead.

Regards,

Rainbow23 - HP Support.
HP Recommended

HI Rainbow 23!

 Thanks for your help i have windows 7 home premium 64b bit service pack 1. i have continued to attempt to connect my phone and it still tells me i need to update the mobile phone driver and when i click the prompt it gives me this message :

  • Your computer was unable to download the solution at this time. Check to make sure your computer is connected to the Internet, and then try to download the solution again later.

which is weird because I am connected to the internet. I reallt hope you can help i am extremely frustrated as I never had a problem dowloading pictures from my phone to my laptop before.

lidia

HP Recommended

@Lids, thank you for your reply, I'll be more than glad to help you.

 

This issue could occur if the Apple updates are not installed on the phone.

 

Please follow the link: https://support.apple.com/en-in/HT204095

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Let me know if this works.

I hope you have a good day ahead.

Rainbow23 - HP Support.
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