My deep desatisfaction with treating a defective laptop

[Arseniy7]

I bought this laptop in July 2023 and after 3 months it stopped working because of the hard drive crash and my laptop showed that "hard drive not installed"(Error 3F0). After contacting HP the first time, they replaced the hard drive (which took them 3 weeks). A month later the laptop crashed again giving the same error - "hard drive not installed"(Error 3F0)(both cases are marked by the number 5112455160). After the second repair (in which they promised me they would find the real problem, but in the end they just replaced the hard drive again), the laptop worked for 4 months and then crashed again. With the same error, "hard drive not installed"(Error 3F0) (Case [personal info removed]). That clearly indicates that I have a defective model, but HP refuses to replace my computer with a new one, saying that  "since it is out of the replacement window there is no other option but to have it repaired". 

Ignoring the fact that out of the 9 months of my experience with this laptop almost 1,5 months I was waiting for it to be repaired, they insist on the third repair! 

I won't accept this, and I clearly state that I'll only accept a change of my obviously defective laptop for a new one. 

[Gaya1239]

Hi @Arseniy7,

Welcome to the HP Support Community

I understand you've been through quite a frustrating experience with your laptop, dealing with recurring issues despite multiple repairs. 

I have escalated your issue to HP’s Support Team in your region. They will review and check for possible options available, if any, to resolve your issue.  You should be contacted within 2-4 business days (this does not include weekends or holidays).  Response times may vary by region. 

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Arseniy7]

The HP's Suppotr Team keeps telling me it can be fixed and refuse to admit that its a defective piece of equipment... No matter how many times I've told them about my photos and documents I've lost because of those incidents, ando how many time it spent in repair center, they say it can still be fixed. 

You've sold me a defective laptop that has broken in 3 months of usage, failed to fix it twice and still refuse to change it for a not defective one. If it's an OK situation for HP to sell a defective laptop and then to try to fix it - admit it here, and I just will send it to a repair center for the 3rd time.